Refund Policy
At BlackNinjaPk.com, we are committed to offering reliable, secure, and transparent payment aggregation services. This Refund Policy outlines the conditions under which refunds may be issued.
1. Refund Eligibility
Refunds may be granted under the following circumstances:
- Duplicate or accidental transactions
- Failed transactions where the amount was deducted but not received by the intended recipient
- Unauthorized transactions (reported within 24 hours of occurrence)
- Technical errors on our platform resulting in incorrect processing
2. Non-Refundable Situations
Refunds will not be issued for:
- Transactions that were completed successfully
- Service fees charged for usage of our platform
- Delays or issues caused by third-party payment services (e.g., JazzCash, Easypaisa)
- Disputes between merchants and end-customers (these must be resolved directly by the merchant)
3. Refund Request Process
To request a refund, please email us at admin@blankninjapk.com with the following information:
- Your full name or business name
- Transaction ID
- Amount involved
- Detailed reason for the refund request
Refund requests must be submitted within 7 days of the transaction date.
4. Refund Timeline
If your refund request is approved, processing will take approximately 7 to 10 business days, depending on your payment method and financial institution.
5. Chargebacks
If a chargeback is initiated without first contacting us, Black Ninja Pk reserves the right to suspend or restrict the associated account. We strongly encourage users to reach out to our support team before involving their bank or card issuer.
6. Policy Updates
Black Ninja Pk reserves the right to amend this Refund Policy at any time. Changes will be published on our website, and continued use of our services implies acceptance of the updated terms.
📞 Contact Us
For any questions or concerns regarding refunds, please reach out to us at:
📧 Email: Admin@blackninjapk.com
📞 Phone: +92-329-1344070
🌐 Website: blackninjapk.com